Frequently Asked Questions
Everything you need to know about your Ergon Bike gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
How do I determine the correct grip or saddle size?
We provide a comprehensive size guide on each product page. For grips, measure your hand circumference; for saddles, we recommend measuring your sit bone width to ensure optimal ergonomic support.
What is your return policy for performance gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, apparel must have original tags attached and show no signs of wear.
Does Ergon Bike offer a warranty on its products?
Yes, all Ergon products are covered by a 2-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage from accidents.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my shipment in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your package's progress.